This was a high quality workshop. Highly interactive, high quality materials, an excellent day in almost every respect. Only one observation, offered with absolute positive intent is that it could have been an even better day if some additional thought had been given to ensuring that every role (or even better, every member) of a Value Delivery Team was in each session – our day was a little light with regard to the BDE / sales executive roles and this may have led to some of the excellent conversational activity content not being able to be fully leveraged in a team sense going forward. Great day nonetheless.