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This seminar provided valuable information. Developing Neutral Responses will help in the immediate future. The mentoring approach of the course was more pertinent than past courses. Those courses were given more as presentations.

Paul Halladay, Customer Service Rep
At Task
Jan 2011

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I enjoyed it and will use quite a bit of it.

Tom Spalding, Customer Service Rep
At Task
Jan 2011

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Participated in RELATE 101 & 102. Excellent learning experience.

Jeff Covington, Product Manager
Critigen
Dec 2010

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The course was of great value, especially the role playing. Peter is a terrific, knowledgeable instructor!

Bruce Gowan, Partner
CSC
May 2010

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I really enjoyed the Sale Wisdom class. It helps me to work with my customers better and more effectively. The most important for me, is the attitude as the foundation of the sale approach, which really translates to “What should we do to help your business” rather than just “Sell, sell, sell”. I like the tactic to deal with emotional situations in Sale Wisdom 102. Once in a while people get angry, frustrated or just have a bad day at work. A question like “You sound frustrated, tell me what is going on…” could be the best cure for the clients from project works and personal relationship perspectives. At the end of the day, everybody wants to get things done not just for the paycheck but also wants to embrace with love, support and sympathy.

Phi Doan, Proj Mgr
CSC
May 2010

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Really enjoyed Peter’s teaching style, his enthusiasm for the material and approach to the subject. Very engaging and useful.

Duncan Mccollum, Principal
CSC
May 2010

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The instructor was amazing! He was very effective at ensuring participation from all those taking the course.

Bruce Gowan, Partner
CSC
May 2010

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The one day course was absolutely great. Not having “Sales” as my core role I found the material, discussion and role play to be valuable in helping me understand the activities, process and language around sales. I took a lot from the day, and thank you.

Derek Scott, Service Desk Operator
CSC Australia
May 2010

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Thanks Peter. I think it’s a great class and a great presentation. Looking forward for the next one.

Ravi Kantamsetty, Principal
CSC
Apr 2010

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I really enjoyed the class. It’s focus is on learning to build relationships. I would recommend it to anyone with the desire to build strong relationships, both professionally and personally.

Christine Chaney, ERP Analyst
CSC
Apr 2010