Most enjoyable program. Included some simple yet powerful insights and techniques to improve the quality of C-Level (and beyond) interactions.
Steve Lukacs, Bde
CSC Aust
May 2010
A very useful day, thank you. Well paced, refreshing format. Was looking for objection handling – and had this requirement met.
Stephen Lucas, BDE
CSC
May 2010
It was most informative, with the real life examples and role plays confirming the benefits of the concepts presented.
Frank Arrigo, Service Mgr
CSC
May 2010
The course was of great value, especially the role playing. Peter is a terrific, knowledgeable instructor!
Bruce Gowan, Partner
CSC
May 2010
I really enjoyed the Sale Wisdom class. It helps me to work with my customers better and more effectively. The most important for me, is the attitude as the foundation of the sale approach, which really translates to “What should we do to help your business” rather than just “Sell, sell, sell”. I like the tactic to deal with emotional situations in Sale Wisdom 102. Once in a while people get angry, frustrated or just have a bad day at work. A question like “You sound frustrated, tell me what is going on…” could be the best cure for the clients from project works and personal relationship perspectives. At the end of the day, everybody wants to get things done not just for the paycheck but also wants to embrace with love, support and sympathy.
Phi Doan, Proj Mgr
CSC
May 2010
A pragmatic and insightful session that Peter led in a very relaxed, but engaging style.
Stephen Gilbert, Global Acct Director
CSC Aust
May 2010
The instructor was amazing! He was very effective at ensuring participation from all those taking the course.
Bruce Gowan, Partner
CSC
May 2010
The one day course was absolutely great. Not having “Sales” as my core role I found the material, discussion and role play to be valuable in helping me understand the activities, process and language around sales. I took a lot from the day, and thank you.
Derek Scott, Service Desk Operator
CSC Australia
May 2010
This was a high quality workshop. Highly interactive, high quality materials, an excellent day in almost every respect. Only one observation, offered with absolute positive intent is that it could have been an even better day if some additional thought had been given to ensuring that every role (or even better, every member) of a Value Delivery Team was in each session – our day was a little light with regard to the BDE / sales executive roles and this may have led to some of the excellent conversational activity content not being able to be fully leveraged in a team sense going forward. Great day nonetheless.
Simon Millet, Director Banking
CSC Australia
May 2010
Really enjoyed Peter’s teaching style, his enthusiasm for the material and approach to the subject. Very engaging and useful.
Duncan Mccollum, Principal
CSC
May 2010
